Refund policy

Damaged or Defective Items Only:We gladly accept returns, replacements, or refunds only if the item arrives damaged, defective, or if you received the incorrect product.Return Timeframe：If your item arrives damaged or defective, you must contact us to initiate a return request within [3] days of receiving your product (this is based on the official carrier delivery timestamp). Requests made after this period will unfortunately not be eligible for review.To start a return process, please follow these precise steps: 1. Contact Us: Send an email to our support team at[support@sundaymuse.com]. 2. Provide Order Details: Use your Order Number (e.g., #1001) as the email subject line. 3. Attach Proof: In the email body, include a brief description of the issue and attach clear photos or a short video showing the damaged/defective jewelry along with its original packaging. 4. Wait for Authorization: Our team will review your request. If approved, we will provide you with a *Return Authorization* and instructions on how or where to send the item back. Please do not mail items back to us without receiving authorization first, as unauthorized returns cannot be processed.